Platform Selection Without the Bias
Technology platform decisions shape how a luxury brand serves customers, supports operations and adapts over time. We help teams evaluate those decisions with clear requirements, practical evidence and an independent view of the trade-offs.
Objective evaluation. Informed decisions.
Selecting an ecommerce, CMS, CRM or supporting technology platform is a consequential decision. The choice needs to fit the customer journey, operating model, integration landscape, budget and the organisation's capacity for change.
Skywire evaluates candidate platforms against agreed criteria and provides recommendations supported by evidence, risks and clearly stated trade-offs. We work across multiple technologies rather than relying on one default platform.
Our approach
We work with stakeholders to define functional, customer, operational, integration, editorial, security and commercial requirements.
Candidate platforms are shortlisted and assessed against those requirements, including limitations, dependencies and total cost of ownership. Where a critical assumption needs testing, a focused proof of concept can provide additional evidence.
The output can include a scored evaluation, recommendation, implementation considerations, indicative roadmap, budget assumptions and risk assessment. The decision remains with the client team, supported by a transparent record of how each option was assessed.
Why independence matters
Platform experience and partnerships can provide useful knowledge, but they should not decide the recommendation. We assess options against the same agreed criteria and disclose relevant commercial relationships or constraints.
This gives leadership, procurement and delivery teams a shared basis for comparing fit, risk and cost before committing to a platform.
What our clients say
“The team brought exceptional expertise, commitment and creativity to every stage of the process.”
Jade Forrester Canary Wharf Group
Frequently Asked
How long does a platform selection process take?
The timeline depends on the number of platform categories, stakeholders, candidate vendors and proof-of-concept requirements. A focused evaluation may take several weeks, while a broader programme can take longer. We confirm the stages and decision dates after the initial scope is agreed.
What platforms do you evaluate?
We evaluate platforms relevant to the brief. These may include Shopify Plus, Magento Open Source, Adobe Commerce, BigCommerce and Salesforce Commerce Cloud, alongside CMS platforms such as Builder.io, Contentful, WordPress and Sanity. Bespoke and composable options can also be assessed where appropriate.
Can you help with vendor negotiations?
Yes. We can support the review of licensing, service scope, implementation assumptions and commercial terms alongside your procurement and legal teams. Final negotiation and contracting remain with the client.
What if we have already started with a platform?
We can assess whether the current platform remains suitable, identify gaps and compare targeted improvement with migration. A platform issue does not automatically require a full replatform, and the decision should reflect the cost, risk and expected value of each route.
Discuss technology platform selection with Skywire.
Contact us